Ticket System
Enterprise-grade ticket management system with Azure AD integration and real-time analytics
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Security Login with Azure AD
Enterprise-level authentication powered by Microsoft Entra ID (Azure Active Directory). Seamless single sign-on experience with multi-factor authentication and conditional access policies.
- Microsoft Entra ID integration
- Single sign-on (SSO)
- Multi-factor authentication
Existing Tickets Management
Comprehensive ticket tracking interface with advanced filtering, sorting, and search capabilities. Monitor ticket status, priority levels, and assignment in real-time with an intuitive dashboard.
- Advanced filtering and search
- Real-time status updates
- Priority and assignment tracking
Tickets Stats Dashboard
Powerful analytics and reporting dashboard providing actionable insights into ticket metrics. Track resolution times, team performance, and identify trends with interactive visualizations.
- Interactive analytics charts
- Performance metrics tracking
- Trend analysis and forecasting
User Management
Comprehensive user administration panel with role-based access control. Manage user permissions, team assignments, and access levels with granular control.
- Role-based access control
- Team assignments
- Permission management
Master Data Management
Centralized configuration and master data management interface. Define categories, priorities, departments, and other system-wide settings in one unified location.
- Centralized configuration
- Category and priority setup
- Department management
Session Activity Monitoring
Real-time session tracking and activity monitoring for enhanced security and audit compliance. Monitor active users, session durations, and user actions with detailed audit trails.
- Real-time session tracking
- Detailed audit trails
- User activity logs
Azure Web App Hosting
Enterprise-grade deployment on Microsoft Azure with high availability and scalability. Secure, reliable cloud hosting with automated backups, SSL certificates, and continuous deployment.
- High availability and scalability
- Automated backups and SSL
- Continuous deployment